REFUND POLICY – PhotoAI.me
At PhotoAI.me (operated by SIA PhotoAI), we strive to provide a seamless and satisfying experience for all our users. As part of our commitment to quality, we offer refunds under the following conditions:
1. Refund Eligibility
If you encounter significant technical issues that prevent you from using our core services, you may be eligible for a refund.
You may also be eligible for a refund in the event of bad quality or broken AI-generated photos, videos, or motion effects caused by technical issues.
If you experience any issues with your generated content, please contact us, and we will review your case.
If you encounter significant technical issues that prevent you from using our core services, you may be eligible for a refund.
You may also be eligible for a refund in the event of bad quality or broken AI-generated photos, videos, or motion effects caused by technical issues.
If you experience any issues with your generated content, please contact us, and we will review your case.
2. How to Request a Refund
To request a refund, please contact our support team at hello@photoai.me and include:
To request a refund, please contact our support team at hello@photoai.me and include:
- A brief description of the issue.
- Screenshots or other evidence showing the generated content (if applicable).
- The date and time of the generation or transaction.
3. Refund Processing
Please contact hello@photoai.me within 14 days of the billing date or transaction date with the details described above.
Our team will review your request and, if approved, process your refund or restore the credits used for the affected generation within 5–10 business days.
Please note that we do not offer refunds for dissatisfaction with the artistic style, creative variation, or content of AI-generated results, provided the service functioned correctly and the uploaded photos complied with our Upload Guidelines, as all results are generated automatically using AI technology.
Please contact hello@photoai.me within 14 days of the billing date or transaction date with the details described above.
Our team will review your request and, if approved, process your refund or restore the credits used for the affected generation within 5–10 business days.
Please note that we do not offer refunds for dissatisfaction with the artistic style, creative variation, or content of AI-generated results, provided the service functioned correctly and the uploaded photos complied with our Upload Guidelines, as all results are generated automatically using AI technology.
Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at hello@photoai.me.
SIA PhotoAI
Registration No. 40203706305
VAT No. LV40203706305
Legal address: Mārupe, Saules iela 7-1, LV-2167, Latvia
If you have any questions or concerns about this Refund Policy, please contact us at hello@photoai.me.
SIA PhotoAI
Registration No. 40203706305
VAT No. LV40203706305
Legal address: Mārupe, Saules iela 7-1, LV-2167, Latvia
Effective date: 20th August 2026